At ScripturalCanvas.com, we strive for your complete satisfaction with your art purchases, recognizing that your investment in our pieces is a reflection of your personal connection to the art and its message. We understand that sometimes, despite our best efforts, refunds and returns may be necessary. We believe in transparency and fairness, and have crafted this policy to provide clarity and confidence in your purchase journey. We want you to feel secure knowing that we are committed to addressing any concerns you may have. Please review the following policy carefully to understand the procedures and guidelines we’ve established to ensure a smooth and equitable resolution, should the need arise.

Man and woman shaking hands, symbolizing our refunds and returns policy agreement
Working together to resolve any refunds and returns concerns.

1. General Refunds and Returns

  • We offer and accept refunds and returns for items that are damaged upon arrival or if you receive the wrong item.
  • Due to the nature of our products, particularly digital downloads and personalized or custom-made items, we generally do not accept returns or offer refunds for reasons such as a change of mind or personal preference.
  • All return requests must be made within 14 days of receiving your order.
  • To initiate a return or refund, please contact us at returns@scripturalcanvas.com with your order number and clear photos of the damaged or incorrect item.

2. Specific Product Refunds and Returns Policy

  • Prints, Canvas, and Framed Art:
    • If your print, canvas, or framed art arrives damaged, please provide clear photos of the damage to both the artwork and the packaging.
    • We will offer a replacement or a full refund, depending on your preference and product availability.
    • Returns for reasons other than damage or error are generally not accepted due to the delicate nature of these products.
  • Digital Downloads:
    • Due to the nature of digital downloads, all sales are final. We cannot offer refunds or returns for digital products.
    • If you experience technical difficulties with your download, please contact us for assistance.
  • Shirts:
    • If your shirt arrives damaged or if you receive the wrong size or design, please provide clear photos.
    • We will offer a replacement or a full refund.
    • Please check size charts before ordering, as we cannot offer refunds because of ordering the wrong size.
  • Personalized/Custom Items:
    • Due to the personalized nature of custom-made items, all sales are final. We cannot offer refunds or returns unless the item is damaged or there is an error on our part.

3. Return Process

  • Once your return request is approved, we will provide you with instructions on how to return the item.
  • You are responsible for the return shipping costs, unless the return is due to our error or damage.  
  • We recommend using a trackable shipping method and insuring the return shipment.
  • Upon receiving the returned item, we will inspect it and process your refund or replacement.
  • Refunds will be issued to the original payment method.

4. Refunds and Returns Processing Time

  • Refunds will be processed within 30 business days of receiving the returned item or approving the refund request.
  • The processing time may vary depending on your payment provider.

5. Non-Refundable Items

  • Digital downloads.
  • Personalized or custom-made items (unless damaged or incorrect).
  • Any items that are returned after the designated return window.

6. Exchanges

  • We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.  

7. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately.
  • We will work with you to resolve the issue as quickly as possible.

8. Contact Information

We are committed to upholding your consumer rights. For detailed information regarding your rights as a consumer, particularly concerning refunds and returns, we encourage you to visit the Federal Trade Commission website. This resource provides comprehensive guidance on consumer protection laws and best practices, ensuring you have access to the information you need to make informed decisions.