At ScripturalCanvas.com, we strive for your complete satisfaction with your art purchases. We understand that sometimes, returns or refunds may be necessary. Please review the following policy carefully.

1. General Returns and Refunds

  • We accept returns and offer refunds for items that are damaged upon arrival or if you receive the wrong item.
  • Due to the nature of our products, particularly digital downloads and personalized or custom-made items, we generally do not accept returns or offer refunds for reasons such as a change of mind or personal preference.
  • All return requests must be made within 14 days of receiving your order.
  • To initiate a return or refund, please contact us at returns@scripturalcanvas.com with your order number and clear photos of the damaged or incorrect item.

2. Specific Product Return Policies

  • Prints, Canvas, and Framed Art:
    • If your print, canvas, or framed art arrives damaged, please provide clear photos of the damage to both the artwork and the packaging.
    • We will offer a replacement or a full refund, depending on your preference and product availability.
    • Returns for reasons other than damage or error are generally not accepted due to the delicate nature of these products.
  • Digital Downloads:
    • Due to the nature of digital downloads, all sales are final. We cannot offer refunds or returns for digital products.
    • If you experience technical difficulties with your download, please contact us for assistance.
  • Shirts:
    • If your shirt arrives damaged or if you receive the wrong size or design, please provide clear photos.
    • We will offer a replacement or a full refund.
    • Please check size charts before ordering, as we cannot offer refunds because of ordering the wrong size.
  • Personalized/Custom Items:
    • Due to the personalized nature of custom-made items, all sales are final. We cannot offer refunds or returns unless the item is damaged or there is an error on our part.

3. Return Process

  • Once your return request is approved, we will provide you with instructions on how to return the item.
  • You are responsible for the return shipping costs, unless the return is due to our error or damage.  
  • We recommend using a trackable shipping method and insuring the return shipment.
  • Upon receiving the returned item, we will inspect it and process your refund or replacement.
  • Refunds will be issued to the original payment method.

4. Refund Processing Time

  • Refunds will be processed within 30 business days of receiving the returned item or approving the refund request.
  • The processing time may vary depending on your payment provider.

5. Non-Refundable Items

  • Digital downloads.
  • Personalized or custom-made items (unless damaged or incorrect).
  • Any items that are returned after the designated return window.

6. Exchanges

  • We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.  

7. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately.
  • We will work with you to resolve the issue as quickly as possible.

8. Contact Information